Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116 Page 117 Page 118 Page 119 Page 120 Page 121 Page 122 Page 123 Page 124 Page 125 Page 126 Page 127 Page 128 Page 129 Page 130 Page 131 Page 132 Page 133 Page 134 Page 135 Page 136 Page 137 Page 138 Page 139 Page 140 Page 141 Page 142 Page 143 Page 144 Page 145 Page 146 Page 147 Page 148 CHESTERCOUNTY-LIFE.COM / November/December 2016 61 BY JOHN DALLAS BOWERS When the massive expansion and reconstruc- tion project that has been so evident at Otto’s BMW is finally completed in the summer of 2017, company principal Michael G. Vadasz is looking forward to seeing two reactions from clients and curious visitors alike. “We certainly hope they’ll be pleased with the transformation of the dealership physically, with its enhanced footprint, inte- grated design, ease of access, and improved functionality, but even more, we hope they’ll notice what hasn’t changed, and that’s our admittedly obsessive focus on creating a positive experience with every interaction.” As it happens, the source of that cus- tomer-centric concentration can be traced directly to the personal attributes and pro- fessional priorities of the founding family, beginning with Otto Brunovszky and his daughter, Lisa, who opened Otto’s Imported Cars in 1968 as one of the first BMW deal- erships in the Philadelphia market. An unassuming Hungarian immigrant trained as a skilled mechanic, Otto applied his talent and tireless work ethic in the shop of the fledgling dealership, and in the pro- cess, built a reputation among high-perfor- mance enthusiasts throughout the Philadel- phia area for getting the most out of their prized BMWs. For her part, Lisa brought insight, acu- men, and boundless energy into structuring and overseeing the business in those early years, and was joined in 1972 by her child- hood friend, now-husband, and fellow émi- gré, Michael G. Vadasz. A mechanical engi- neer by trade, Michael became Otto’s first and only Sales Advisor, while Lisa continued to work in the office, and her brother, John, partnered with Otto on the service and re- pair side of the operation. Many of those who bought BMWs from Otto’s in those early years are still custom- ers today, as are members of their expanded families into the third generation. Ask them what has kept them so loyal for so long, and a theme emerges rather quickly. “As successful as they’ve become,” said one area resident currently on his third BMW from Otto’s, “Michael and his family have maintained a personal code I associate with ‘Old World’ values – a natural dignity, humil- ity, and respect for others – while at the same time embracing the innovative and high-ener- gy approach to business associated with the most successful American entrepreneurs. “The best part,” he concluded, “is that somehow they’ve managed to pass all that along to their offspring, both of whom are now in senior management and showing themselves fully capable of taking Otto’s into the next generation.” And here’s their story, beginning with first-born, Lisa Vadasz Thompson, in her own words. “For longtime customers who have known my brother and me from childhood, I think the fact that we’re involved in our family business is both surprising – and yet the most natural thing in the world. It’s no secret our parents believed strongly in the idea of us getting experience elsewhere and establishing our professional credibility on our own. But having done that, we’re both delighted and honored to be here at Otto’s.” After graduating from Westtown School, Lisa earned her BA at the College of Wooster in Ohio, and it was during a year’s break before entering law school that she had her first taste of working at the dealer- ship, “mostly in service reception, but also filling in wherever I was needed.” Lisa Thompson and Michael E. Vadasz “ We are so proud of our family business and no matter how big we may get, it is still centered on that word – family. The company is committed to ensuring good lives for employee families and making customers happy at the same time.”